At Thirty-One, we want every Customer to be perfectly satisfied with their purchases. If for any reason a Thirty-One product does not meet your expectations, please contact your Consultant within 90 days of receipt of the order. Personalized items may only be returned due to a manufacturer's defect or upon further review by Thirty-One.
Our gift certificates can't be exchanged for cash, and we're not responsible for lost or stolen gift certificates. If an item that was purchased with a gift certificate is returned, the refund will be placed back on the gift certificate.
If an item purchased as part of a monthly special is returned and the qualifying purchase amount is no longer met, you will then be charged the full retail price of the monthly special item.
If you have any questions about product returns, discrepancies, back-ordered items or anything else, please contact your Consultant or the Thirty-One Home Office directly. Your Consultant's information is included on your Hostess Summary and Guests Order Summary.
You may contact the Thirty-One Home Office at 1-866-GIFTS31 (866-443-8731) or email Order Support.